The Feedback Library

This is a repository for news reports, research and other information about online reviews, ratings and rankings. Please browse and let us know if there is anything missing.

Recent news articles and links

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Research articles

• David, S. and T. Pinch (2006). Six degrees of reputation: The use and abuse of online review and recommendation systems. First Monday, Special Issue #6: Commercial applications of the Internet, July 2006.
• Dellarocas, C. (2003). The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms. Management Science, Vol. 49, No. 10, pp. 1407-1424.
• Farmer, F. R. and B. Glass (2010). Building Web Reputation Systems. O’Reilly Media: Sebastopol, CA.
• Goldman, E. (2010). The Regulation of Reputational Information. In: Berin Szoka and Adam Marcus (eds.), The Next Digital Decade: Essays on the Future of the Internet. Washington, D.C.: TechFreedom.
• Klein, D. B. (1997). Reputation: Studies in the elicitation of good conduct. Ann Arbor, MI: University of Michigan Press.
• McGlohon, M., N. Glance and Z Reiter (2010). Star Quality: Aggregating Reviews to Rank Products and Merchants. Proceedings of Fourth International Conference on Weblogs and Social Media (ICWSM).
• Ott, M., Yejin, C., Cardie C. and J. Hancock (2011). Finding Deceptive Opinion Spam by Any Stretch of the Imagination. Presentation at ACL HLT 2011.
• Pinch, T. and F. Kesler (2011). How Aunt Ammy Gets Her Free Lunch: A Study of the Top-Thousand Customer Reviewers at Amazon.com. Research report, Cornell University.
• Resnick, P. and R. Zeckhauser (2000). Reputation Systems. Communications of the ACM, 43: 45-8.
• Rogers, R., ed. (2000). Preferred Placement – Knowledge Politics on the Web. Maastricht: Jan van Eyck Editions.
• Solove, D. (2007). The future of reputation: gossip, rumor, and privacy on the Internet. New Haven, CT: Yale University Press.
• Strahilevitz, L. (2006), ‘How’s My Driving?’ for Everyone (and Everything?). NYU Law Review, Vol. 81, p. 1699.
• Strahilevitz, L. (2008). Reputation Nation: Law in an Era of Ubiquitous Personal Information. Northwestern University Law Review, Vol. 102.
• Vaidhyanathan, S. (2011). The Googlization of Everything (And Why We Should Worry). Berkeley/Los Angeles, CA: UCLA Press.

Spoof reviews, parodies, art

• Amazon.com: Profile For Dr. Maraio: Reviews (identical review for different products)
• Amazon.com: Profile for McBowlerpimp
• Amazon reviewer: C. L. Martin “Christina” (London)
• “Did you read my review on Amazon?” – New Yorker, April 4, 2010
• Dilbert cartoon
• Google Will Eat Itself
• King Executioner Evaluation Form
• Lucy Kimbell’s Audit (2002)
• Michael Mcintyre on holidays and tripadvisor
• Mr. Men Reviews
• New Yorker Cartoon: I’m too busy recommending things…
• People Hate Us on Yelp (by Barbary Coast Ranger on Flickr)
• Reality vs Online Feedback
• Reviews, Romance, Nonsense and Coffee per Brockeim
• 10 of the most amusing customer reviews on Amazon
• The LIX Index
• The Three Mountain Three Wolf Moon Short Sleeve Tee
• Tuscan Whole Milk, 1 Gallon, 127 fl oz
• Uranium Ore
• XKCD: A-minus-minus
• History: The Customer Reviews
• XKCD: Hotels

Watchblogs, protest, counter schemes

• Class action against Yelp
• Doctored Reviews
• FakeReviewsSuck
• Guestscan
• Hotels Against TripAdvisor
• Medical Justice
• Retaliatory reviews of a founder of a rating site
• TripAdLiars
• TripAdvisorWatch

Tutorials and advice

• PhD in Googling

Directory of review, rating and ranking schemes

This is a collection of review, rating and ranking schemes that can currently be found online. It is neither complete nor comprehensive. Please let us know if you come across one that is not yet listed here.