Long story so I won’t repeat it in full, but here’s a link to it:
http://tripadvisorwatch.wordpress.com/trip-advisor-fake-reviews/
In short, we had two fake reviews published by people who never stayed with us – be they competitors or mischief makers, who knows. I was appalled by the incompetence and the uncaring manner in which TripAdvisor dealt with us.
There was a total lack of communication – nothing but automated emails that did not answer questions – and TripAdvisor failed utterly to deal with the matter in a timely fashion.
This is why TA gets such a bad reputation with some owners – they have failed miserably to respond to legitimate complaints of libellous and fake reviews.
Phil
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