I submitted a comment to the Patient Opinion website after a rather mixed experience at my hospital. Basically I think the orthopedic doctors have not done a good enough job on my hip. Even 5 months after surgery, I am still in pain, but that’s a different story.
I had heard about the service from my local Link so I thought it’s worth a try and left a comment. To my surprise a member of staff actually responded to my comment (they do this on the site so everyone can see it). While I appreciate the effort, I am not sure though how much of a difference this makes. The response was brief but polite. But I also thought that it was so general that they could have posted it for every other comment on the website. So they may just be using the platform to do PR. Who knows if they really care?
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