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A total lack of communication

by Admin on June 24, 2011

Long story so I won’t repeat it in full, but here’s a link to it:

http://tripadvisorwatch.wordpress.com/trip-advisor-fake-reviews/

In short, we had two fake reviews published by people who never stayed with us – be they competitors or mischief makers, who knows. I was appalled by the incompetence and the uncaring manner in which TripAdvisor dealt with us.

There was a total lack of communication – nothing but automated emails that did not answer questions – and TripAdvisor failed utterly to deal with the matter in a timely fashion.

This is why TA gets such a bad reputation with some owners – they have failed miserably to respond to legitimate complaints of libellous and fake reviews.

Phil

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{ 1 comment… read it below or add one }

Jake the Dog June 26, 2011 at 10:10 pm

Phil,
You certainly have been through it. I can’t offer any help but only recommend that people only take notice of reviews when there are a number this allows them to get an overal impression rather than the odd 1* or even 5*. There is almost always something good to say about a place and usually some critisism even if it is intended to be helpful. Some people have strange ideas, I saw one 1* review which seemed entirely based on the fact that the hotel did not have the right brand of cornflakes, I don’t even think this was a fake review just very strange.

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